Vs69 is committed to fully protecting every player's privacy. This document transparently explains how we collect, use, store, and safeguard your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Document Information
vs69 Commitment: We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. Your privacy is not just a promise — it is at the core of how we operate.
This Privacy Policy applies to all users who access the vs69.vu website, register an account, make deposits or withdrawals, contact the support team, or use any services provided by vs69.
Vs69 understands that your trust is our most valuable asset. As an online casino and betting platform serving players in Malaysia, we are committed to handling your personal data with full responsibility, transparency, and integrity.
This Privacy Policy is drafted in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. Please take the time to read this document carefully so you fully understand your rights as a vs69 user.
Vs69 collects various types of personal information depending on how you interact with our platform. This data is collected directly from you during registration, during platform use, and automatically through our website's technology.
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number (MyKad) | Account registration, KYC process |
| Contact Information | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | E-wallet details, bank name, transaction records | Deposits, withdrawals, payment processing |
| Gaming Data | Betting history, wins, gaming activity | Automatic platform usage |
| Technical Data | IP address, browser type, operating system, device ID | Server logs, cookies, tracking technologies |
| Communication Data | Support chat records, emails, complaints | Interactions with the support team |
Vs69 only collects information that is strictly necessary for the stated purposes. We do not request excessive or irrelevant information beyond the scope of the services we offer.
Personal information you provide to vs69 is used solely for lawful and stated purposes. We do not use your data for any unrelated purpose without first obtaining your consent.
Every data use purpose has a solid legal basis. vs69 will not use your data for any purpose that conflicts with PDPA 2010 or this privacy policy.
Vs69 processes your personal data on a solid legal basis as provided under Malaysia's Personal Data Protection Act 2010. We rely on the following bases:
Vs69 exercises great caution when it comes to sharing players' personal data. We does not sell your personal information to any third party. However, under certain circumstances, we need to share information with the following parties:
All third parties that receive your data from vs69 are bound by strict data protection agreements. They are only permitted to process your data for the stated purposes and solely in accordance with vs69's instructions.
Vs69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the vs69 platform. Note: Disabling essential cookies may prevent you from logging in to your account.
Vs69 invests seriously in security infrastructure to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Key protective measures we have implemented include:
While vs69 takes all reasonable steps to protect your data, no security system can guarantee 100% absolute protection. In the event of a security breach involving your data, vs69 will notify you within a reasonable timeframe in accordance with legal requirements.
Vs69 retains your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout active account period | Ongoing service management |
| Transaction Records | 7 years after transaction | AML/CTF legal obligations |
| KYC Documents | 5 years after account closure | Regulatory compliance requirements |
| Communication Logs | 3 years | Complaint resolution and audits |
| Marketing Data | Until consent is withdrawn | Based on user consent |
| Technical Logs | 90 days | Security and fraud detection |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.
As a vs69 user and data subject under the Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
To exercise any of these rights, please contact the vs69 Privacy Officer by email at [email protected]. vs69 will respond to your request within 14 business days.
The vs69 platform is exclusively for individuals aged 18 and above only. vs69 does not intentionally collect, process, or store personal data of individuals under the age of 18.
During registration, we require age verification and all users must confirm they are 18 years of age or older. Our mandatory KYC process further ensures compliance with this age requirement through valid identity document checks.
If vs69 finds that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who discover their child has registered a vs69 account should contact us immediately at [email protected].
Vs69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
Your continued use of the vs69 platform after any Privacy Policy changes are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how vs69 handles your personal data, please contact our officially appointed Privacy Officer:
We are committed to resolving every privacy-related inquiry thoroughly and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
By using the vs69 platform, you confirm that you have read and fully understood this Privacy Policy. We greatly value your trust in vs69 and are committed to upholding the highest standards of data protection.
Privacy is not just terms and conditions – it is how we design every aspect of the vs69 platform from the ground up.
All data transmitted between your device and vs69 servers is protected with 256-bit SSL encryption – the same standard used by banking institutions and the Malaysian government. Your information never travels exposed.
The vs69 security team monitors the platform 24 hours a day, 7 days a week using advanced threat detection systems. Any suspicious activity is identified and addressed in real time before it can affect your data.
Vs69 believes players have the right to know how their data is used. Every data collection purpose is clearly stated and no data is processed for hidden purposes. You may request a full report on your data usage at any time.
Through your vs69 account settings, you have full control over your personal data — from requesting a copy of your data and correcting inaccurate information to deleting your account entirely. Your rights are respected without any bureaucratic obstacles.
Vs69 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We have an officially appointed Privacy Officer to ensure that all our data management practices remain aligned with local legal requirements.
Vs69 has never sold, rented, or traded players' personal data to third-party advertisers or marketers, and never will. Your information belongs entirely to you – it is not a business commodity.
PDPA 2010 grants you important rights. vs69 is committed to making the exercise of these rights straightforward and hassle-free.
Request a complete copy of all personal data we hold about you at any time. vs69 will provide a report in a readable format within 14 business days.
If you find that any information we hold is inaccurate or outdated, you have the right to request immediate correction at no charge.
In certain circumstances provided for by law, you may request that your personal data be permanently deleted from vs69's systems.
You may withdraw consent for data processing for marketing purposes at any time via your account settings or by contacting our privacy team.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on vs69's legitimate interests.
In certain circumstances, such as during a complaint investigation, you may request that processing of your data be temporarily restricted until the issue is resolved.